"CHINESE CHECKERED"
I‘ve often wondered about the Chinese. What is it that makes them excellent salesmen?
One of my favourite haunts in Connaught Place is a shop owned and managed by an old Chinese. Besides Chinese shoes, he also sells other leather items. I love the craftmanship, the style and comfort they offer and, by definition, is one 'helluva' satisfied and loyal customer.
He was a fair businessman but at the same time, wouldnt put up with any nonsense.The stock is always displayed in such a way that it's easy to shop. Not for him the wary pest, moving from one shelf to another, pulling out items after items, till he decides to visit the next shop. Hence,everything was very well organised. Those selling at discounts varying from "50%, 40%, 20% and 10% " were displayed on separate shelfs. . The latest arrivals and those based on on style, fashion and demand.are always placed under the banner- "No Discount" One doesnt need to be an Einstein to figure out that getting a discounted price where a 'No Discount' sign has been strategically placed, is not going to get you anywhere. Still there are members of a unique tribe who pride themselves on being a little more equal than others in the brain and soft-skills department and who would defy logic and make a pitch for it.
This afternoon I visited the shop accompanied by a friend who fancied himself a bit of a bargainer, having grown up and made his bones on the streets of Karol Bagh, Chandni Chowk,Palika Bazaar etc. He obviously liked what he saw. His gaze lingered on the 50% discounted items, leapt over the ones at 40%, was tempted at 20%, whistled at the 10% till like a frozen sculpture, transfixed itself on the "No Discount" shelf. But the inherent spirit of not paying too much for what they thought was cheap couldnt be restrained and smacking his lips in anicipation, he moved towards the blessed lot.
"Don't even think about it " I warned him.
“I’ll see about that’ he hissed and cocking his fingers, summoned one of the Salesmen.
Sensing that here was a customer who was a class conscious dude, the Salesman trotted up to him and soon I was out of ear shot . But while I went about collecting items that caught my fancy, the cocky bargainer was in animated combat with the salesman and it was apparent that he wasn’t making any progress. I could see the salesman sweeping his hands in the direction of the discounted lot quite often, and strewth, at times he was very threatening. My friend tried every trick in the book and some more but was met with stiff resistance.Clearly,there was something personal that prevented any accord.
Exasperated, he put in a last ditch effort and turned to the owner who was viewing the proceedings with that inscrutable expession the Chinese sport when they anticipate (correctly,mind you) someones trying to touch them for a favour.
“I like this Belt and want to buy it”
“OK. Its 900 Rupees”
“ Rs.900/- is too steep for this Belt.I want a discount”
"The tag says Rs.900. Rs.900 it is."
"But..."
“No buts! Please discuss with salesman. Dont bargain with me. Whatever discount he gives , I’ll accept. If he says Rs.100 for the Belt, I’ll give it to you for 100”. Then nodding happily, he looked at the Salesman and told him - “The balance Rs.800/- of course, will be deducted from your salary.”
Receiving the message loud and clear and not wanting to cross swords with the salesman again, he relucantly put the Belt back in the stand, with an air of resignation and frustrated rage. Something attempted, something done.Yet the something done was something foolish and he did not have the courage to face or admit it. He had never been to Harvard and wasnt aware of what they didnt teach you there. But the Karol Bagh school of thought, laced with a non-detailed sprinkling of the Chandni Chowk version, was to nonchanantly walk away from the scene as if you disinterested, knowing that the Salesman will run behind you and place the whammies in your palm at the price last negotiated! Without another word, he turned and zig-zagged his way out of the shop, momentarily reading one of the quotes by Confucius that caught his eye, before slinking out, shaking his head from side to side..Three pairs of eyes followed his rhythmic saunt, of which one was benevolent and, I confess, belonged to me. The other two, I'm afraid were burning embers through extremely narrow slits. And had it not been for the truce between the two countries, I dare say, there would have been a Peking Duck in New Delhi. The old man took my credit card and swiped it without saying a word and handed it back to me after I had signed the receipt. The hurt and anger conveyed by the half bow he gave me.
I knew my friend would be waiting outside but out of curiosity, I marched to the quotation of Confucius that had caught my friend's eye. I couldn't conceal my amusement and let it burst forth.
”Looking at small advantages prevents greater affairs from being accomplished"
I wasted no time in purchasing the Belt and gifting it to my friend who was chaffing outside. After all It wouldnt do him no harm to be reminded of the Confucian saying whenever he wore the Belt.